EMERGENCY NUMBERS

Single emergency number for police, ambulance, and fire services: 112.

WIFI

Free internet access in guest rooms and public areas of the hotel.

Select the network for your floor.

TV

Turn on the TV by pressing the red on/off button; the TV starts in presentation mode. Select the "Channel" menu using the down arrow, then choose your desired channel using the up/down arrows.

The hotel is connected to a cable TV system. Approximately 50 channels are available in various major international languages.

Bar Hours

We offer our clients two bars. The pool bar is located on the terrace area, next to the pool.

Daily hours: 10:00 – 18:80 . The inside bar can be found on the ground floor, next to the restaurant. Daily hours: 18:30 – 22:00.

Pool Hours

Daily hours: 9:30 – 19:00.

MEALS

Served buffet-style in the hotel restaurant and on the terrace

Breakfast hours

Monday – Sunday: 07:30 – 09:30

Lunch hours

Monday – Sunday: 12:30 – 14:30

Dinner hours

Monday – Sunday: 18:30 – 20:30

OTHER FACILITIES

• Ground-floor restaurant

• Poolside terrace bar

• Live music

• Elevators

• Luggage storage

• Air hockey table

• Ping-Pong table

• Library

• Playground

ELEVATORS

Children must always be accompanied by adults when using the elevators.

QUIET HOURS

We would appreciate it if you kept noise levels down in the hotel corridors after 11:00 PM out of respect for other guests.

ENVIRONMENTAL AWARENESS

Please help us protect the environment by avoiding the waste of water and electricity. Towels left in the bathtub or on the floor indicate that you would like them changed. Leaving them on the bathroom rack indicates that you intend to reuse them.

“DO NOT DISTURB”

If you do not wish to be disturbed in your room, please hang the “Do Not Disturb” sign on the outside door handle.

SMOKING

Traditional smoking and the use of electronic cigarettes are not permitted within the Hotel Carmen Tower premises, in accordance with applicable legislation.

Hotel Carmen Tower offers only non-smoking rooms. Failure to comply with these regulations will result in a room cleaning fee of 500 RON being charged to the guest.

EMERGENCY EXITS AND FIRE SAFETY RULES

An evacuation plan showing all exits is located on the back of your room's entrance door.

Please consult this plan to locate the nearest exit.

In the event of a fire, DO NOT USE THE ELEVATORS!!!

Air Conditioning System

To start the air conditioning system, press the colored ON/OFF button, then set the desired temperature using the arrow buttons.

MEDICAL CARE

For medical care or in case of an emergency, please contact the emergency services at 112.

MAINTENANCE

If any appliances in your room are not working or if you notice any issues, please do not hesitate to contact us; we will send specialized staff to resolve the problem.

LINEN

Maintenance cleaning is done daily. The towels are changed every 2 days. For guests staying longer, bed linen is changed every 3 days. If you require a change sooner, please notify Reception.

ELEVATORS

Children must always be accompanied by adults when using the elevators.

Quiet Hours

We would appreciate it if you kept noise levels down in the hotel corridors after 11:00 PM out of respect for other guests. 

THE HOTEL ENVIRONMENT

Please help us protect the environment by avoiding the waste of water and electricity. Towels left in the bathtub or on the floor indicate that you would like them replaced. Leaving them on the bathroom rack signals that you intend to use them again.

“DO NOT DISTURB”

If you do not wish to be disturbed in your room, please hang the “Do Not Disturb” sign on the outside door handle.

PARKING

Parking is free, subject to availability. The hotel accepts NO LIABILITY for valuables left in vehicles or for the condition, equipment, or damage to the vehicle.

STORAGE AND RETURN OF FORGOTTEN/LOST ITEMS

Forgotten or lost items found in the room are kept at the Hotel Reception for one month. They are returned personally to the guest or to a person authorized by the guest, provided that the authorized person presents a letter of authorization from the guest. Return costs are borne by the guest.

ADAPTERS

The electrical power supply is 220V.

BANKS / ATMs

An ATM can be found on the main boulevards of Mangalia, which are very close to the hotel. Reception staff are available to provide further details.

HOLIDAY CARDS (Pluxee, Edenred, Up)

In accordance with current regulations, the holiday cardholder must be the person staying at the hotel. Holiday cards may only be used to purchase travel packages that include at least one night's accommodation and a meal. Payment for other additional services using holiday cards is NOT accepted.

CREDIT CARDS

For all direct bookings made at the reception, the cost of accommodation is payable at check-in. Payment can be made by card, cash, or bank transfer (for travel agencies and partner companies).

Visa, MasterCard, Maestro, and American Express cards are accepted. All payments and invoices are issued in RON based on the National Bank of Romania (BNR) exchange rate on the day of invoicing.

CHECK-IN / CHECK-OUT

Check-in is at 18:00, and check-out is by 12:00. Depending on hotel occupancy, we will endeavor to accommodate requests for early check-in or late check-out. A surcharge of 100 RON applies for vacating the room after 12:00; vacating after 18:00 incurs a charge equivalent to an additional night's stay.

You may leave your luggage at the reception before checking into your room or after checking out, until the end of the day. Children aged 0–7 stay free of charge when sharing a room with paying adults.

Please let us know when making your reservation if you require a baby cot (for ages 0–2) so that we can fulfill your request, subject to availability.

DATA PRIVACY

If you contact us via email, fax, or our websites, we reserve the right to process your personal data for direct marketing purposes.

We will never use your name or other personal information without obtaining your prior consent.

You will have the opportunity to let us know whether you wish to receive such information in the future.

PHARMACY

A pharmacy is located 300 meters from the hotel, near the bazaar area. For further information, please contact the hotel reception.

PERSONAL DATA PROCESSING

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC—known as the GDPR (General Data Protection Regulation)—the Company is obliged to manage, securely and solely for specified, explicit, and legitimate purposes, the personal data and images provided by individual clients. The purposes of collecting and processing client images are ensuring client safety and fraud prevention, in addition to instances where personal data processing is required to fulfill legal obligations.

Tower Hotel clients are required to provide the requested data in order to initiate or maintain legal relationships with the Company, in compliance with legal provisions.

A refusal by individuals to provide this data renders our Company unable to offer the requested services, making it impossible to comply with the specific regulatory requirements applicable to the hospitality and tax sectors.

In accordance with the provisions of the GDPR (Regulation (EU) 2016/679), individuals

have the following rights: the right of access to data, the right to intervene, the right to object, the right not to be subject to an individual decision, and the right to seek judicial recourse. To exercise these rights, you may contact us at our premises in Saturn (Faleza Saturn, Hotel Carmen Tower) by submitting a written, dated, and signed request specifying the data regarding which you are exercising your right to information, access, objection, or intervention.

Personal data belonging to Tower Hotel clients is processed in good faith and in accordance with applicable legal provisions.

Such data is collected solely for specific, explicit, and legitimate purposes, and any subsequent processing will not be incompatible with those purposes.

Personal data is processed in accordance with the rights of the data subject.

Individuals whose data is being processed have the right to obtain from Hotel Carmen Tower—upon request and free of charge—the rectification, updating, blocking, or deletion of said data, insofar as the processing does not comply with the GDPR (EU) Regulation 2016/679, or if the data is incomplete or inaccurate.

The data subject has the right to object at any time, on valid and legitimate grounds, to the processing of their data, subject to exceptions provided by law. In the event of a justified objection, the data in question may no longer be processed. Furthermore, the data subject has the right to object at any time, free of charge and without justification, to the processing of their data for direct marketing purposes—whether on behalf of the Controller or a third party—or to the disclosure of such data to third parties. To exercise this right, the data subject must submit a written, dated, and signed request; the measures taken by the Controller will be communicated within 15 days of the request date.

24-HOUR RECEPTION

For information regarding tourist attractions, events, leisure activities, or other types

of assistance, please contact the Reception staff. You will find maps and other

useful information materials at the Reception.

SAFETY RULES

In accordance with current regulations, the use of electrical equipment lacking a grounding system is NOT permitted in hotel rooms. 

CURRENCY EXCHANGE

For currency exchange transactions, we recommend using the services of one of the

banks with branches in Mangalia.

HOUSEKEEPING SERVICES

If you require a blanket, pillow, towel, or additional toiletries, please contact the hotel reception.

Tariffs IN CASE OF damaged objects found in the room

BATH TOWER 50 RON 

FACE TOWEL 35 RON 

PILLOWCASE 35 RON

BED SHEET 60 RON

PLED 70 RON

GLASS 20 RON 

ASSTREY 10 RON

TREY PVC 20 RON 

MATRICE PROTECTION 60 RON

PILLOW PROTECTION 30 RON 

ELECTRONIC ROOM KEY 10 RON

ROOM FOLDER 50 RON 

Thank you for your understanding, and we wish you a pleasant stay at Hotel Carmen Tower!